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What You Agree To When You Use lapa99

These terms set out the rules for using lapa99 — your account, your wallet activity through DANA, OVO, or GoPay, and how we handle your data.

Account EligibilityWallet & Payment ConditionsData HandlingJurisdiction NoticeUser Rights
lapa99 What You Agree To When You Use lapa99
LEGAL SUPPORT CONTACT

Reach Us About Legal or Account Questions

Live Chat Open the chat widget from any page on lapa99 to reach our Indonesia support team. Use this for account-specific legal queries, wallet disputes, or eligibility questions.
Email Support Send detailed legal or account questions to our support address. We respond to written queries about terms, data requests, and account conditions through this channel.
Account Help Centre Log into your account and head to the Help section for self-service answers on terms, payment conditions, and how to submit a formal data or account request.
HOW WE PROTECT YOU

Data, Cookies, Security and Your Account Rights

Data We Hold

We collect only what is needed to run your account — your registration details, transaction history with DANA, OVO, or GoPay, and session data. We do not sell your personal data to third parties.

Cookies and Tracking

We use cookies to keep your session active across your phone and browser, remember your wallet preference, and measure how the platform performs. You can manage cookie settings from your account preferences.

Account Security

Your account is protected with SSL encryption and OTP verification on login. If you notice unusual activity, contact support immediately — we can freeze your account while we investigate.

Your Rights and Requests

You can request a copy of the data we hold on you, ask us to correct inaccurate details, or request account deletion. Submit these requests through live chat or email and we will respond within a reasonable timeframe.

Common Questions About Our Terms

If something in our terms is unclear, these answers cover the questions we hear most from account holders in Indonesia.

These terms apply to anyone who opens an account on lapa99 and accesses the platform where local law in Indonesia permits. Eligibility depends on your region and local regulations.

Yes. Contact us via live chat or email with your account details and we will provide a copy of the data we hold. We process these requests within a reasonable timeframe.

Transaction records linked to your DANA, OVO, or GoPay deposits are stored securely and used only for account verification and dispute resolution. We do not share this with third parties.

We notify you through your registered account when terms are updated. You have a notice period to review changes before they take effect. Continued use means you accept the new terms.

Reach out to our support team via live chat or email and request account closure. We will confirm the process, settle any pending wallet transactions, and complete the closure on your behalf.

Access depends on local law and the eligible regions where lapa99 operates. We recommend confirming that access is permitted in your area before opening an account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.